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BMC Remedy with Smart IT 18.x: Fundamentals Administering

This course provides students with the information and hands-on lab exercises for configuring and administering Remedy with Smart IT. Using a workshop environment, group discussions, and guided lab exercises, participants analyze, determine, and perform the necessary steps to administer Remedy with Smart IT 18.x application to support the corresponding business processes.

Major release:

BMC Helix ITSM 18.x

Good for:

Administrators

Course Delivery:

Instructor Led | 16 hours

Course Modules

  • Configuring Screens and Provider Settings
    • Configuring Screens
      • Configuring the layout of a ticket profile
      • Building expression to the fields
      • Updating the property of fields
      • Configuring widgets
      • Configuring the title bar of the tickets
      • Make configuration changes to integrated applications
      • View active users in Smart IT
  • Configuring Actions and Adding Custom Fields
    • Configure URL actions
    • Configure actions in Smart IT
    • Add custom fields to your views using Smart IT
    • Add dynamic menu fields to Smart IT views
    • Configure Provider actions in Smart IT
    • Add custom selection option to the OOTB selection fields
    • Add a custom field to an Asset View
    • Add actions to Asset view
    • Package and deploy Smart IT customization and definitions
  • BMC Remedy with Smart IT Troubleshooting and Tuning
    • Discuss Smart IT logs
    • List general troubleshooting steps
    • List recommendations for performance tuning
    • Recommendations for Global Search
    • Set the FTS threshold
    • BMC Remedy ITSM MSSQL indexes to improve performance for Ticket Console, Asset details, and Collision and Calendar request