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Remedy Service Desk 8.0: Using (WBT)

BMC Remedy Service Desk 8.0: Using online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Incident Management and BMC Remedy Problem Management applications to create and process incident requests, problem investigations, known errors records, and solution database entries. This highly interactive course includes v8.0 examples, application demos, simulations, and quizzes to ensure users gain the knowledge necessary for v8.0 proficiency.

Major release:

BMC Helix ITSM 8.x

Good for:


Course Delivery:

Self Paced | 5.00 hours

Course Modules

  • Introduction to Service Desk
    • BMC Remedy ITSM Suite and Service Desk overview
    • Incident Management roles and process flow
    • Problem Management roles and process flow