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Remedy Problem Management 9.0: Overview (WBT)

The BMC Remedy Problem Management 9.0: Overview course provides you with the basic understanding of the Problem Management process. In addition to this, it gives you a glimpse of how Problem Management forms a part of the complete IT Service Management Suite. In addition, it familiarizes you with the different consoles that are used in the Problem Management processes.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Self Paced | 0.50 hours

Course Modules

  • Introduction to Problem Management
    • Components, terminology, and purpose of BMC Remedy IT Service Management Suite
    • BMC Remedy ITSM applications
    • Problem Management as part of BMC Remedy Service Desk
    • Benefits of Problem Management
    • Problem Investigation Lifecycle
    • Roles, responsibilities, and permissions related to BMC Remedy Problem Management
  • Accessing the Problem Console
    • BMC Remedy Action Request System
    • Functional elements of IT Home page
    • Functional elements of Problem Console
    • Other consoles integrated with Problem Management