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Remedy IT Service Management 9.1: What's New (WBT)

The BMC Remedy IT Service Management 9.1 What’s New online course is designed for ITSM application users with previous BMC Remedy IT Service Management 9.0 education and experience. This self-paced course introduces participants to the new features in ITSM 9.1, using examples and simulations to ensure experienced 9.0 users gain the knowledge necessary for 9.1 proficiency.

Major release:

BMC Helix ITSM 9.x

Good for:

Administrators, Developers

Course Delivery:

Self Paced | 2.00 hours

Course Modules

  • Dev-to-Prod Updates and Other ITSM 9.1 Changes
    • Include OOTB, Overlaid, and Custom Objects in the Deployment Package
    • Add SRD, PDT, and Supporting Data to Deployment Package
    • Roll Back the Deployed Package
    • SLM Archiving Association with ITSM and SRM
    • SLM Archiving Policies