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Remedy IT Service Management 9.0: What's New (WBT)

BMC Remedy IT Service Management 9.0: What's New is designed for ITSM application users with previous BMC Remedy IT Service Management 8.0/8.1 education and experience. This self-paced course introduces participants to the new features in ITSM 9.0, using examples and simulations to ensure experienced 8.0/8.1 users gain the knowledge necessary for 9.0 proficiency. In addition, the new features in Atrium Core 9.0 and BMC Remedy AR System 9.0 are also introduced in this course.

Note: The BMC Accredited Administrator: BMC Remedy IT Service Management 9.0 exam is available at an additional cost for students who have passed the previous version exam. Please contact BMC Education Services with your request. The 9.0 exam includes topics covered in this course and in the BMC Remedy IT Service Management 9.0: Administering course. Be prepared to answer questions about administering that are not covered in this course.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Self Paced | 3.00 hours

Course Modules

  • BMC Remedy 9.0 Enhancements
    • BMC Remedy IT Service Management 9.0 enhancements and changes
    • BMC Remedy AR System 9.0 enhancements and changes
    • BMC Atrium CMDB 9.0 enhancements and changes
  • Archiving in BMC Remedy ITSM
    • Archiving concepts for ITSM 9.0
    • Archiving components – Association, Cardinality, Relationships, Qualifications, and Permissions
    • Manage archiving from AR System Archive Manager Console
    • Archiving policies
    • Archiving policy for custom form
  • LDAP and Onboarding Wizard
    • Configure LDAP import method: Create Transformation; Create Job
    • Configure Onboarding Wizard connection with LDAP server
    • Update data using Onboarding Wizard
  • BMC Smart Reporting
    • Introduction to BMC Remedy Smart Reporting
    • Access BMC Remedy Smart Reporting
    • BMC Remedy Smart Reporting Social Capabilities
    • Create predefined and custom reports
  • BMC Remedy Process Designer 9.0
    • Install and Upgrade Process Designer 9.0
    • Add Ad hoc task and sequential approval
    • Manage process status for the service request
    • Sync SRM work info with incident request
    • View Process Wizard

Related Skills Assessments

BMC Accredited Administrator

Accreditation is available upon successful completion of this course.