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BMC

Remedy IT Service Management 8.1: What’s New for Users (WBT)

The BMC Remedy IT Service Management 8.1: What’s New for Users online course is designed for ITSM users and managers with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1 that are relevant to a user. The course includes 8.1 examples and quizzes to ensure experienced 8.0 users gain the knowledge necessary for 8.1 proficiency.

Major release:

BMC Helix ITSM 8.x

Recommended Prerequisites:

Good for:

Users

Course Delivery:

Self Paced | 1.00 hours

Course Modules

  • Course Introduction
    • List and introduce the 8.1 features such as usability improvements for consoles and forms, Next-Generation Calendar (NGC), and email-based approval