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Remedy IT Service Management 8.1: What's New For Administrators (WBT)

The BMC Remedy IT Service Management 8.1: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1, using examples and quizzes to ensure that the experienced 8.0 users gain the knowledge necessary for 8.1 proficiency. In addition, some new features in BMC Atrium Core 8.1 and BMC Remedy AR System 8.1 are also covered in this course.

Major release:

BMC Helix ITSM 8.x

Good for:


Course Delivery:

Self Paced | 1.00 hours

Course Modules

  • Course Introduction
    • ITSM 8.1 improvements: – Next-Generation calendar – Email-based approval – ITSM usability improvements
    • Simpler configuration of Atrium SSO and Reconciliation Engine
    • Simplified Installers » Enhanced Overlays
  • BMC Remedy ITSM Suite 8.1 Enhancements
    • Simplified installation
    • Simplified product choices in Remedy ARS Installer
    • IPv6 enablement
    • Multitenancy model updates
    • Email-based approval for ITSM applications
    • New ITSM Calendar configuration considerations
  • Atrium Core 8.1 Enhancements
    • Standard Rules Editor and Precedence Set Editor user interfaces enhancements
    • New simplified user interface for Atrium Single Sign-On v8.1
    • Atrium Core 8.1 Atrium Integrator
    • Atrium Integration Engine – End of Life