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Remedy Incident Management 9.0: Supplemental Features (WBT)

The BMC Remedy Incident Management 9.0: Supplemental Features course provides you with detailed information on the Smart Reporting tool, the BMC Remedy AR System Report Console of the Incident Management application. You will also learn about the additional features such as KPI and ROI flashboards, profile settings, application preferences, broadcast and reminders. In addition to this, creation, closure, processing of tasks and the related functionality will be explained in detail in this course.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Self Paced | 1.00 hours

Course Modules

  • Introduction to Smart Reporting
    • Define Smart Reporting
    • Identify various functional areas of BMC Remedy Smart Reporting Console
    • Discuss different areas of the Smart Reporting dashboard
    • Identify various options to access the content
    • Describe BMC Remedy Smart Reporting Timeline
    • Identify various ways to enhance social collaboration such as broadcasts, connections, and discussions
    • Identify various predefined reports
    • List the steps to create a custom report
  • Using the Report Console
    • Describe how to access the Report Console
    • Explain how to create predefined and custom reports using the Report Console
    • Supplemental Features
      • Explain how to view KPI and ROI flashboards
      • Describe how to view and update personal profile
      • Explain how to set notification preferences
      • Explain how to specify Incident Management application preferences
      • Explain how to view and create broadcast messages
      • Describe how to create reminders