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Remedy Change Management 8.0: Using (WBT)

In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.

Major release:

BMC Helix ITSM 8.x

Good for:

Administrators, Users

Course Delivery:

Self Paced | 4.00 hours

Course Modules

  • Navigating The Consoles
    • Accessing the Applications
    • Navigating the Change Management Console
    • Navigating the Release Management Console
    • Social Networking Overview
  • Working With Releases
    • Release Procedures and Lifecycle Overview
    • Creating a Release
    • Working with Activities
    • Processing and Closing Releases