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Remedy AR System 9.0: Administering

This five-day course will focus on four main Remedy Administrator responsibilities: Planning, Administrative Options, Configuring, and Troubleshooting. Students will gain hands-on experience with the AR System Administrative Console and Mid-Tier Configuration Tool.

This course is applicable to Remedy OnDemand and OnPremise customers. The intended audience is someone who has used BMC Remedy AR System and has a basic understanding of its architecture. New administrators are encouraged to take the BMC Remedy AR System 9.0: Concepts course to learn the basic concepts and language of BMC Remedy AR System.

Included in this course is the optional examination for BMC Accredited Administrator: BMC Remedy AR System 9.0.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Instructor Led | 40.00 hours

Course Modules

  • Access Control
    • Understanding the access control model
    • Explain row-level access
    • Setting permission levels for Developer Studio
  • Data
    • Auditing and Archiving
    • Form Properties
    • Atrium Integrator
    • BMC Data Import Tool
    • Exporting Definition files
  • User Preferences
    • Common User Preferences
    • Logging from the Mid-Tier Client (active links, database)
    • Components
      • Examining ar.cfg
      • Centralized Configuration
      • Components (armonitor, plug-ins
      • External utilities (arreload, arcache)
    • Licensing
      • License Types
      • Submitter Modes
      • License Report
      • License Review
    • Diagnostic Tools
      • Server logs (Filter, Archive, plug-in, DSO, API, SQL)
      • Call Home feature
      • Log filtering
      • Examining log files
      • Out-of-memory exceptions
      • Email Engine logs
      • arexecption logs
      • Troubleshooting performance
      • Always-on Logging
    • BMC Support Tools
      • Using BMC Support Knowledge Base
      • Using the BMC Solution and Product Availability and Compatibility Utility (SPAC)
      BMC Accredited Administrator

      Accreditation is available upon successful completion of this course.