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Remedy AR System 8.x: Fundamentals - Part 2 (ASP)

Note: This course was formerly titled, BMC Remedy AR System 8.0: Foundation – Part 2

BMC Remedy Action Request System provides the foundation for BMC Remedy OnDemand and the BMC Remedy ITSM Suite. It enables you to automate business processes without learning a programming language or using complex development tools.

In this assisted self-paced training course, you learn how to administer and build applications in AR System 8.0. Through a combination of video presentations, discussions with product experts, and hands-on lab exercises, you learn how to perform the tasks of an AR System administrator, from managing user access to maintaining an application. In addition, you learn how to develop and customize basic AR System objects.

Included in this course is an optional examination for BMC Accredited Administrator: BMC Remedy AR System 8.0.

All Assisted Self-paced courses can also be delivered as private, instructor-led courses dedicated to a single customer. Please contact your Education Sales Rep or education@bmc.com for information on this option.

Major release:

BMC Helix ITSM 8.x

Good for:

Administrators, Developers

Course Delivery:

Assisted Self-Paced | 40.00 hours

Course Modules

  • Course Overview
    • Course Outline & Expectations
    • Review of BMC Remedy AR System 8.0: Foundation – Part 1
    • Access Control
      • Access Control Model
      • Groups, Users, & Roles
      • Advanced Access Control
    • Workflow
      • Workflow Concepts
      • Active Links, Filters, & Escalations
      • Home Pages
        • Home Pages and Display Only Forms
        • Application List & Navigation Fields
        • Customizable Home Page

      Related Skills Assessments

      New to Assisted Self-Paced Learning?

      Download our ASP Program Guide

      New to Assisted Self-Paced?

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      BMC Accredited Administrator

      Accreditation is available upon successful completion of this course.