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Remedy AR System 8.0: Foundation - Part 1 (WBT)

In this highly interactive on-demand learning course, participants learn concepts that will build the foundation necessary to develop and administer applications in BMC Remedy AR System 8.0. This course introduces AR System architecture, terminology, and base concepts and functions. Participants learn how to navigate BMC Remedy Mid Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments. In addition to the online course content, participants are given access to a remote lab environment where they can practice concepts such as creating forms, fields, and workflow objects in order to begin to experience the power of AR System.

Note: From the date of registration confirmation, you have 90 days of access to the core educational content, and 5 consecutive days of your choosing to access the remote lab environment. During the 5-consecutive-day period, you can work at your own pace through the lab exercises and associated Web-based education content within the remote environment, freely explore, and complete optional activities that supplement the core lab exercises.

Major release:

BMC Helix ITSM 8.x

Good for:


Course Delivery:

Self Paced | 16.00 hours

Course Modules

  • Introducing AR System 8.0
    • Introducing the fictitious customer Venizyne
    • Understanding the AR System architecture
    • Understanding AR System business roles
    • Summarizing AR System concepts
  • Using BMC Remedy Developer Studio
    • AR System application components
    • Exploring BMC Remedy Developer Studio
    • Using forms in AR System
    • Using fields in AR System
    • Using workflow in AR System
  • Understanding Access Control
    • Understanding access control in AR System
    • Understanding users and groups
    • Creating groups in AR System
    • Creating users in AR System

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