icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

MyIT 3.x: Fundamentals for Users (WBT)

In this one-hour course, students will learn how to use the basic features and functionality of BMC MyIT. They will learn how to raise a request for themselves and a service request on behalf of someone else, view notifications, approve/reject a request, and search for knowledge articles. In addition, they will learn how to update the user profile; manage posts and connections, book an appointment, and view the health status of a service.

Major release:

BMC Helix Digital Workplace 3.x

Good for:


Course Delivery:

Self Paced | 1.00 hours

Course Modules

  • Using MyIT
    • Introduction to the BMC MyIT App
    • How I Will Use MyIT
    • Hands-On Simulation (Use Cases)
      • Catalog Page: Search and Raise a request
      • News Feed Page: (1) Create a Connection and a Post (2) View Notifications
      • Support Page: (1) Raise a Service Desk Request (2) Search for a How-To resource (3) Make an appointment
      • My Activity, Profile, My Stuff, and Location pages: (1) View Posts, Requests, Approvals, Appointments and Reservations (2) View and Update User Profile (3) Book a location