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BMC Helix CMDB 19.x: Fundamentals Administering - Part 2

BMC Helix CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. A rich, centralized representation of services helps you plan, deliver, operate, govern, and assign priorities to business services.

The BMC Helix CMDB 19.x: Fundamentals Administering -Part 2 course teaches students about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks.

This five-day course is focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. Students will learn how to configure their environment to meet the requirements of CMDB consumers in the business. Additionally this course covers the routine administration and maintenance of the CMDB

Major release:

BMC Helix CMDB 19.x

Good for:

Administrators

Course Delivery:

Instructor Led | 40 hours

Course Modules

  • CMDB Portal Search
    • BMC CMDB Portal
    • Creating Filters in the new CMDB User Interface
    • Running Out-of-the-box Queries in the new CMDB User Interface
    • BMC Atrium Explorer
    • Running Out-of-the-box Queries in MidTier User Interface
    • Using Query Builder
    • Creating Filters in Mid-Tier User Interface
    • Creating and Modifying CIs
  • Asset Management Console
    • Searching in Smart IT Asset Console
    • Creating Cis in Smart IT
    • Searching in the Mid-Tier Asset Console
    • Using the Data from Search Results
    • Managing My Searches
    • AST Forms in Search Mode
    • Creating and Modifying Cis in the Mid-Tier Asset Console
  • Managing Access
    • Permissions for BMC Atrium CMDB Data Consumers
    • CMDB Permissions at the AR System Level
    • Accessing the new CMDB User Interface
    • Restricting Access to Data
  • Importing Data
    • Dataset Configuration Console
    • Importing BMC Discovery Data
    • Importing Data Using the Atrium Integrator Wizard
    • Importing Data Using Atrium Integrator Spoon
    • Importing Data Using the Data
    • Management Console
    • Migrating Configuration Job Definitions from Test to Production
    • Understanding cmdbdriver
  • Normalizing Data
    • Normalization Jobs in the new CMDB User Interface
    • Normalization
    • Product Catalog
    • Exporting and Importing Normalization Settings
    • Troubleshooting Plug-ins