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BMC

BMC Helix ITSM/Remedy AR System 20.x: Fundamentals Administering - Part 2

BMC Remedy Action Request (AR) System provides the foundation for BMC Helix ITSM. It enables you to automate business processes without learning a programming language or using complex development tools. In this course, you learn how to administer Remedy AR System 20.x. You will understand the tasks of an AR System administrator, from managing user access to maintaining an application.

After a review of the knowledge and skills learned in the BMC Helix ITSM - AR System 19.x: Fundamentals Administering - Part 1 (WBT) course, you will dive into deeper concepts and technical aspects of Remedy AR System. This course provides students with the information and hands-on lab exercises for administering Remedy AR System.

Major release:

BMC Helix ITSM 20.x

Good for:

Administrators, Developers

Course Delivery:

Instructor Led | 24 hours

Course Modules

  • Administering
    • Understanding AR System Administration
    • Navigating AR System Server Information and Centralized Configuration
    • Configuring BMC Remedy Mid Tier
  • Understanding Advanced Administration
    • Understanding the Fundamentals of Assignment Engine
    • Email Engine Overview
    • Explaining the Fundamentals of Full Text Search (FTS)
    • Understanding the Approval Process
    • Enabling Skins Administration for Users
  • Managing Data
    • Understanding Auditing, Archiving, and Indexing Data in Remedy AR System
    • Understanding Integrating and Migrating Data in Remedy AR System