BMC Helix ITSM: Explore Subscription
BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster.
Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM as well as detailing the use and administration of the solution.
Major release:
BMC Helix ITSM
Good for:
Operators, Schedulers, Administrators, Consultant, Developers
Course Delivery:
Video, Online Exam | 11 hours
Learner Objectives
- Get familiar with BMC Helix Progressive Web Apps
- Plan for IT Service Management (ITSM) OnPrem Deployment
- Get familiar with the architecture and sizing for IT Service Management (ITSM) OnPrem Deployment
- Understand the installation process of for IT Service Management (ITSM) OnPrem Deployment
- Get familiar with the Kubernetes architecture
- Get familiar with Helix Applications and Logging
- Understand how to access and view logs
- Get familiar with BMC Helix Dashboards
- Understand how to use advanced functions, variables, and links in BMC Helix Dashboards
- Understand how to create and manage scheduling content in BMC Helix Dashboards
- Understand the difference between Smart Reporting and BMC Helix Dashboards
- Understand the various types of permissions in Dev Studio
- Understand various useful configurations for Remedy with Smart IT
Subscription Courses
Offerings:
- Video 1: BMC Helix - Progressive Web Apps - Introduction and Adoption Best Practices
- Video 2: Planning for IT Service Management (ITSM) OnPrem Deployment
- Video 3: BMC Helix Dashboards - Examples Addressing Common Requests
- Video 4: Helix Remedy Planning the Best Developer Studio Access Levels for Your Org
- Video 5: BMC Helix Dashboards – ITSM Advanced Report Design Best Practices
- Video 6: Introduction to Helix Dashboards
- Video 7: Ten Most Useful Configurations For Remedy With Smart IT
- Video 8: BMC Helix Platform & Helix ITSM Logging Overview
- Video 9: Ask The Experts - Helix ITSM, SmartIT & LiveChat
- Video 10: BMC Helix Knowledge Management - A new Journey
- Skills Assessment: BMC Helix ITSM 22.x: Skills Assessment
- Skills Assessment: BMC Helix ITSM – Smart IT 21.x: Administering Skills Assessment