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BMC

BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering - Part 2 (ASP)

BMC Helix Digital Workplace offers two applications, Digital Workplace Client and Digital Workplace Catalog. BMC Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors, custom interfaces to enable communication between the catalog application platform and the different fulfillment systems.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace Catalog.

Note: This course will cover all the BMC Digital Workplace Catalog concepts. All the concepts related to BMC Digital Workplace applicable for the Basic and Advanced product licenses are covered in the BMC Digital Workplace 19.x: Fundamentals Administering training.

IMPORTANT: The BMC Certified Associate: Helix Digital Workplace Catalog 19.x examination is included in this course. Taking the exam and pursuing certification is optional, however all students enrolled in the BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering – Part 2 (ASP) course are automatically enrolled in the exam. You will have one attempt to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Certified Associate: Helix Digital Workplace Catalog 19.x.

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Administrators

Course Delivery:

Assisted Self-Paced | 40 hours

Course Modules

  • Introduction to BMC Digital Workplace Catalog
    • Describe BMC Digital Workplace Catalog
    • Describe Catalog Product Architecture
    • Describe Product Version Check
    • Describe Administrative Roles and Consoles
    • Explain Integration with BMC Digital Workplace
    • Connect your Catalog to External Systems
    • Integrate Catalog with Remedy with Smart IT
  • Service Catalog – Preconfiguration
    • Describe Enhanced Service Catalog
    • Create and Manage Service Catalog
    • Create and Manage Service Categories
    • Create and Manage Service Templates
    • Create and Manage Sub-catalog
  • Service Catalog
    • Create a New Service
    • Add a Simple Workflow
    • Define Service Level Agreement (SLA)
    • Make Cost and Quantity Adjustments
    • Publish and Approve a Service
    • Describe Service Versions and Revisions
    • Create and Manage Service Versions and Revisions
    • Describe Virtual Marketplace/Entitlements
    • Create and Manage Virtual Marketplace
    • Add Services, Groups, and Users to Virtual Marketplace
    • Distribute Service Items into Virtual Marketplaces as Asset Manager
  • Service Catalog – Fulfillment
    • Service Fulfillment Options
    • Describe External Link Fulfillment
    • Create and Manage External Fulfillment
    • Describe the Workflow Designer
    • Describe Internal Workflow Concepts
    • Create and Manage Workflows
    • Create and Manage Questions
  • Workflow Using Remedy Connector
    • Describe Workflow Best Practices
    • Describe Workflow Actions Available Through the Remedy Connector
    • Create Basic Workflow Using Remedy Connector to Create an Incident, Work Order, and Change Request
    • Create Basic Workflow with ManagementLevel Approvals
  • Application Settings and Reports
    • Enable the following setting:
      • Questions to Share Responses Between Multiple Services in The Same Cart
      • Quick Request View for Enhanced Services and Bundles
      • Default Limit for OBO Users in a MultiUser Request Questionnaire
      • Multi-Word Search for Enhanced Catalog Items in BMC Digital Workplace
      • Search for Service Requests by Submitted Responses
    • Define and View Different Reports
  • Workflow Using Other Connectors
    • Describe Service Connectors
    • Configure Active Directory Connector
    • Create Active Directory Connector Workflows
    • Configure REST Connector
    • Create REST Connector Workflows
  • Asset Groups and Service Actions
    • Create and Manage Asset Groups
    • Display Assets on the My Stuff Page
    • Create Service Actions
    • Create Workflow for Service Actions
    • Create Questions for Service Actions
  • Service Catalog – Additional Configuration
    • Describe Bundles
    • Create and Manage Bundle
    • Design and Create Workflow for a Bundle
    • Create Questions for Bundle
    • Create Promotional Banner
    • Copy Services from One System to Another System
    • Import Service Catalog Items
    • Import Services from SRM
    • Import Categorization
  • Troubleshooting
    • View Request Status and Errors on the Digital Workplace Catalog Console
    • Stop and Start Digital Workplace Catalog Server
    • Enable Logging in Digital Workplace Catalog
    • Review the Digital Workplace Catalog Logs in Text Editor
    • Monitor the Service Request Interaction in Real Time
    • Investigate Issues with the Integration Script
  • Workflow Using Remedy Connector – Advanced Use Case
    • Define an Advanced Remedy Connector Workflow With:
      • Request Fulfillment Using Multiple ITSM Records
      • Conditional Statement Used to Dynamically Determine Condition Execution
      • Elements to Update the Incident with Values
      • Element to Send a Notification to the Service Catalog Manager
      • Non-Blocking Join (Exclusive Gateway) To Join Multiple Paths and Improve Workflow Readability