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BMC Helix Digital Workplace 19.x: Fundamentals Administering

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace.

Note: This course will cover the BMC Digital Workplace concepts applicable for the Basic and Advanced product licenses. The BMC Digital Workplace Catalog concepts are covered in the BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering - Part 1 and BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering - Part 2 courses.

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Administrators

Course Delivery:

Instructor Led | 24 hours

Course Modules

  • BMC Digital Workplace Architecture and Integrations
    • BMC Digital Workplace architecture
    • BMC Digital Workplace system requirements
    • Understand integration of BMC Digital Workplace with BMC Service Request Management, BMC HR Case Management, BMC Digital Workplace Catalog, and BMC TrueSight Operations Management
    • Providers in BMC Digital Workplace
  • Configuring BMC Digital Workplace
    • Verify and enable map licenses
    • Set up administrator authentication
    • Set default service request definitions for BMC Digital Workplace
    • Localize titles and messages
    • Change terminology used in application
    • Change application functionality options
    • Configure multitenancy
    • Update user profile
    • Explain how to configure email notifications
    • Create broadcasts
    • Manage Social features and timelines
  • Requesting Services – Service Request Management
    • Introduction to starter kit
    • Set up Service Requests through BMC Remedy Service Request Management
    • Configure rules for self-service requests
    • Specify the Search logic for BMC Remedy IT Service Management records
    • Use custom icons
    • Configure Satisfaction surveys for BMC Service Request Management service requests
  • BMC Digital Workplace Approvals
    • Configure approvals for BMC Digital Workplace
    • Configuring Approval Notifications
    • Delegate business request to alternate approvers
    • Enable Reassign Business Approvals
  • Configuring BMC Digital Workplace - Advanced
    • Set up locations
    • Add assets and create actions
    • Add multiple assets:
      • By importing CSV files
      • By importing assets from BMC Atrium CMDB
    • Add services and create actions
    • Set up sections in Catalog
    • Create how-to articles in BMC Digital Workplace
    • Import articles from BMC Knowledge Management
    • Set up Help Desk, contacts, and calendars
  • Deploying BMC Digital Workplace to Users
    • Deploy BMC Digital Workplace for users
    • List Digital Workplace User Interface changes
    • Rebrand the BMC Digital Workplace Console
      • Using Rebranding Tool
      • Manual rebranding
    • Create Custom Page
    • Add Privacy Notice
  • Troubleshooting BMC Digital Workplace
    • Generate BMC Digital Workplace Active User Report
    • Work with logs
    • Run the Health Check Utility
    • Run the Diagnostic Utility
    • Perform some general troubleshooting tasks