icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

Analytics for Business Service Management 8.1: Using (WBT)

This course provides an overview of BMC Analytics for Business Service Management (BSM) and reviews product features and functionality.

In this course, participants will become familiar with the purpose, benefits, user roles, and business goals of BMC Analytics for BSM. Participants will learn about product architecture, predefined reports, and how to create and execute reports. Participants will also learn about functional areas of the BI Launch Pad.

Major release:


Good for:

Operators, Users

Course Delivery:

Self Paced | 2.00 hours

Course Modules

  • Introducing BMC Analytics for BSM
    • Purpose of BMC Analytics for BSM
    • Introduction to SAP BusinessObjects Business Intelligence framework
    • Benefits and business goals of BMC Analytics for BSM
    • Distinction between Web Intelligence and Rich Client
    • Features of BMC Analytics for BSM
    • Architecture and components of BMC Analytics for BSM
    • User roles related to BMC Analytics for BSM
    • Multitenancy with BMC Analytics for BSM
  • Introducing the BI launch pad
    • Accessing the BI launch pad
    • Various functional areas of the BI launch pad
    • Setting general preferences for the BI launch lad
    • Overview of Home and Documents tabs
  • Reports Overview
    • BMC Analytics for BSM predefined reports
    • Working with Drill down and Tab reports
    • Creating and Executing Reports
      • Accessing the Web Intelligence application
      • Creating a Web Intelligence report
      • Various modes for launching the Web Intelligence reports
      • Adding filters and prompts to reports
      • Working with reports (sorting data, adding new variables, merging dimensions, creating and formatting tables, and creating links between reports)
      • Scheduling reports