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World’s leading appliance manufacturer partners with BMC to support its 80,000+ employees


reduction in event volumes


round-the-clock operations


not days for root cause analysis

Business Challenge

Haier Group is the leading appliance manufacturer in the world, accounting for nearly 10% of worldwide home appliance sales. This innovative company, which includes high-profile brands Hisense and Whirlpool, is leading the industry with connected consumer appliances. The IT organization is tasked with providing a dependable, worldwide, and 24x7x365 IT support system for the company’s over 80,000 employees. IT especially needs to provide a means for rapid and accurate root cause analysis of problems to maximize uptime.

BMC Solution

With Remedy Service Management Suite and BMC Helix Configuration Management Database (CMDB), IT aligns processes with the ITIL® framework and creates a clear internal blueprint of the company’s digital assets from top to bottom. TrueSight Operations Management supports traditional operations monitoring as well as holistic monitoring of Haier intelligent appliances. Application Performance Management tracks the performance of applications and code from a business operations perspective, providing critical data for IT system quality control and assessment.

Business Impact

The BMC solutions are the foundation for Haier’s IT infrastructure-as-a-platform strategy, which supports not only the traditional manufacturing business but also emerging models such as DevOps, SecOps, and AIOps. With the BMC solutions:

  • Identification of issues dropped from days to 10 minutes
  • Event volumes reduced by 90%
  • Root cause analysis to identify and eliminate recurring problems now takes hours instead of days

“The digital transformation of business functions and IT departments are mutually dependent. And when done right, the transformation helps both the business and technology organizations achieve excellence. The BMC solutions are helping Haier drive its digitization.”

— Yanghao Wang, Chief Technology Officer, Haier Group

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