Find out more about how Eaton uses Control-M and Remedy:
Eaton Corporation, a $22 billion global enterprise, delivers advanced solutions for managing power in buildings, vehicles, machinery, and businesses. The company has doubled in size over the past three years, resulting in a complex technology and application environment. IT needs to ensure seamless support for this “virtual city” of 102,000 employees and 125,000+ external partners in 175 countries with a common operating model that encompasses standard processes, tools, and performance measures worldwide.
Remedy Service Management and Control-M enable IT to support Eaton’s rapidly growing technology and application environment. IT leverages these solutions to enhance service support and keep Oracle®, SAP®, Microsoft®, and other business-critical applications running securely and reliably while driving efficiencies that cut day-to-day IT costs and free up budget dollars for innovation.
Remedy solutions provide process standardization, automation, and visibility that enable the staff to run IT like a business. IT uses Control-M to consolidate and automate workloads for single-point management to ensure successful, on-time completion.
- Data captured via standard ITSM processes and tools helps IT measure performance, identify inefficiencies, and ensure continuous improvement.
- Service management best practices improve service quality for 70,000 PC users who rely on the service desk for handling incidents, service requests, and inquiries.
- Workload automation ensures that 2.3 million batch jobs a month run reliably so critical business systems operate at peak performance.
- Accurate, consistent data supports Eaton’s enterprise strategy and roadmap for delivering consistent historical and operational analytics and reporting.