BMC’S CUSTOMER-CENTRIC APPROACH
See how we transform customer feedback into product updates and new features.
Meet our team
BMC’S CUSTOMER-CENTRIC APPROACH
You ask. We act.
BMC's customer-centric approach to transforming feedback into action
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How it works
Customer Feedback Cycle
Phase 1
Collect
Phase 3
Action
Phase 4
Share
Phase 2
Analyze
Engage with us
Social media
Connect with us
Surveys
We send out customer surveys. Keep an eye out for them in your inbox.
Community
Join the BMC Community to connect with peers, ask questions, and take part in exchanges about products and solutions.
Provide your input
I like something
I don’t like something
I have a suggestion
As a company dedicated to innovation, we believe that a good product should always be evolving. So when it comes to updating or improving our solutions, we consider it critical to listen to the people who use them the most: our customers.
When you send in feedback, we take it seriously.
Our thorough, end-to-end process proactively captures feedback and pain points, analyzes it, and then actions on it. This approach ensures that our products work well for our customers and evolve to meet future needs.
We don’t just welcome your
input—we thrive on it.
Phase 1
Collect
Phase 3
Action
Phase 4
Share
Phase 2
Analyze
Phase 3
Action
Phase 4
Share
Phase 2
Analyze
Phase 1
Collect
Phase 3
Action
Phase 4
Share
We aggregate customer feedback into the BMC Voice of the Customer Program for in-depth analysis.
Phase 2
Analyze
Phase 1
Collect
Phase 4
Share
We work across the organization to deliver improvements to products and services based on your feedback.
Phase 3
Action
Phase 2
Analyze
Phase 1
Collect
We share improvements and changes with our customers in the Community and upon completion of our surveys.
Customer Feedback Cycle
Click a phase to learn more.
Helen
Why is customer feedback so important to BMC?
It is at the heart of our continuous feedback cycle and drives our decisions to focus on what matters to our customers. This focus helps us to improve our customers’ experience.
Why do you like working on this team?
I love being a part of this team because of the people and the cross functional collaboration we have across the organization with other teams. For me, it’s a matter of feeling like I am making a difference while helping others and being a part of this team helps me reach my personal goals.
What’s something you wish all of our customers knew?
I wish all of our customers knew that we listen and read all of their feedback and we do our best to ensure it gets actioned by the right teams within BMC to drive improvement.
Why is customer feedback so important to BMC?
Direct and consistent feedback from our customers is how we ensure we are always working to continually improve.
Why do you like working on this team?
Our team is cross functional and works across many parts of BMC, it’s great to collaborate with so many different people working to put the customer first.
What’s something you wish all of our customers knew?
I hope they know that their comments in our surveys are actually heavily relied upon to provide insight and clarity about survey results. We love hearing what our customers have to say!
Why is customer feedback so important to BMC?
Customer feedback helps us learn what is working well and what should be done to make the experience better. The insights guide our decision making and influence innovations and improvements - it’s a continual effort that we are committed to.
Why do you like working on this team?
Because our combined skills make an awesome whole!
What’s something you wish all of our customers knew?
That we learn from them every day. Through the continuous feedback cycle, we deep dive into the actual needs and work across BMC teams on strategies focused on addressing them.
Why is customer feedback so important to BMC?
Customer feedback shows us the perception customers have towards our products and services and helps us validate our progress towards being a customer centric organization.
Why do you like working on this team?
The strengths of each team member complement each other, committed to a common goal. This also gives an opportunity to learn from each other and grow together.
What’s something you wish all of our customers knew?
Customer feedback for us, is the basis of our strategic decision making.
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Customer Experience Program BMC’s Customer-Centric Approach
Phase 4
Share
Phase 3
Action
Phase 2
Analyze
Phase 1
Collect
We share improvements and changes with our customers in the Community and upon completion of our surveys.
Phase 3
Action
Phase 2
Analyze
Phase 1
Collect
Phase 4
Share
We work across the organization to deliver improvements to products and services based on your feedback.
Phase 2
Analyze
Phase 1
Collect
Phase 3
Action
Phase 4
Share
We aggregate customer feedback into the BMC Voice of the Customer Program for in-depth analysis.
Phase 1
Collect
We collect feedback from surveys that are strategically placed across the customer journey.
Phase 3
Action
Phase 4
Share
Phase 2
Analyze
We collect feedback from surveys that are strategically placed across the customer journey.
Here's how it works:
Phase 1: Collect
We collect feedback from surveys that are strategically placed across the customer journey.
Phase 2: Analyze
We aggregate customer feedback into the BMC Voice of the Customer Program for in-depth analysis.
Phase 3: Action
We work across the organization to deliver improvements to products and services based on your feedback.
Phase 4: Share
We share improvements and changes with our customers in the Community and upon completion of our surveys.
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