ITIL 4: The ITIL Service Value System (SVS)
Organizations maximize co-creation of value with their customers by facilitating...
Tag - ITIL
ITIL 4: Service Level Management
The practice of Service Level Management (SLM) gives assurance to...
ITIL 4: Service Desk
The purpose of the service desk practice is to capture...
ITIL 4: Service Request Management
Often, users will require support from the service provider in...
ITIL 4: Problem Management
Where do incidents come from? Every service has errors, flaws,...
ITIL 4: Incident Management
Whenever the warranty aspects of a service (availability, capacity, security...
ITIL 4: Change Control
Change control is a very critical service management practice within...
ITIL 4: Continual Improvement
Continual improvement encompasses all elements of the ITIL SVS. It...
ITIL 4: ITIL Key Terms
Within the ITIL SVS Management Practices, 8 key terms are...
ITIL 4: ITIL Management Practices
Management practices make up another core component of the ITIL...