What Is The New ITIL® Strategic Leader Certification?
If you are considering obtaining any type of IT certification,...
Tag - ITIL
Change Enablement in ITIL 4
Change enablement is a very critical service management practice within...
Change Enablement Process & Practice: Essential...
In ITSM, continually reviewing and improving your services and underlying...
Adopting ITIL Best Practices for A Better Customer...
With its much-needed revamp in 2019, ITIL is determined to...
ITIL 4 vs ITIL v3: What’s The Difference?
Unless you’re brand new to IT service management, you’ll have...
ITIL Certifications: A Complete Introduction
ITIL® certification tops nearly every list of must-have IT certifications,...
The ITIL 4 Service Value System (SVS)
Organizations maximize co-creation of value with their customers by facilitating...
Service Level Management in ITIL 4
The practice of Service Level Management (SLM) gives assurance to...
Service Desk in ITIL 4
The purpose of the service desk practice is to capture...
Service Request Management in ITIL 4
Often, users will require support from the service provider in...