Service Management Blog

Introducing ITSM + Multi-Cloud Discovery for the Mid-Market

Kellyann Lanspa
3 minute read
Kellyann Lanspa
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You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management (ITOM) processes. Remedyforce, our modern service management solution built on Salesforce App Cloud, now includes seamless integration with BMC Discovery. That’s exciting news for mid-market companies like yours.

Intuitive and powerful, Remedyforce enables mid-market companies and enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. BMC Discovery delivers deep visibility into IT assets and dependencies across your multi-cloud environments and on-premises data centers. Put the two together, and you’ve got the solution mid-market I&O teams need today to maintain relevance and provide a competitive edge.

Why discovery is essential for mid-market organizations

Discovery may not be the first IT initiative that comes to mind for your multi-cloud transition—but it’s an essential part of that journey. As your infrastructure grows more diverse, with assets and services distributed across multiple environments, effective management and service delivery depends on complete visibility and understanding of your multi-vendor landscape. Discovery captures essential information about the components of business services, their role, how they relate to one another, and how they evolve over time. This in turn helps guide change approval, release planning, and other operational decisions, as the prioritization and resolution of problems and incidents.

These capabilities are valuable in any IT environment, but they’re especially important for mid-market companies. As you seek a competitive edge against both well-established enterprises and nimble startups, discovery helps you leverage the full benefits of your multi-cloud environment while optimizing costs and reducing risks related to performance, availability, security, and compliance.

Remedyforce + BMC Discovery

BMC Discovery is now seamlessly integrated into Remedyforce to enable fully informed decision-making for IT infrastructure and services from the data center to the cloud. BMC Discovery automatically discovers and maps infrastructure, hardware, software, and dependencies, and passes this information into the Remedyforce configuration management database (CMDB). By synchronizing and reconciling discovered data from every source, the combined solution provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments, including your clouds (public and private).

For BMC customers, the integration provides a single pane of glass to view complete discovery data from within the Remedyforce platform—without the need for additional standalone or legacy tools. Making enterprise-class visibility and power available for mid-market companies, the combined solution enables you to:

  • Prioritize fixes according to real-time business needs
  • Meet audit and compliance requirements more quickly and easily
  • Reduce service outages associated with change and configuration management
  • Empower security to perform essential prevention and detection
  • Go beyond basic ITSM with integrated ITOM functionality such as advanced change management and collision detection
  • Improve IT efficiency and accuracy with automated processes for ITSM and ITOM

As an example, one BMC customer in the healthcare industry is already using Remedyforce with BMC Discovery to inform its change, asset, and incident management processes. The company had been using BMC Discovery separately in a limited capacity, but needed to advance its maturity to keep up with the growing size and diversity of its IT environment. By enabling the Remedyforce CMDB and leveraging the full capabilities of BMC Discovery, the company has now achieved a more comprehensive view of its datacenter to guide ITSM and ITOM processes. The company’s IT director reports, “This integration hits all the marks, leveraging the strengths of both solutions while delivering it in a very elegant, simplified way. I love it.”

As you continue your journey of digital transformation while meeting the needs of day-to-day service delivery, the integration of Remedyforce with BMC Discovery can help your mid-market organization achieve truly enterprise-class IT maturity. Learn more about solving the challenges of multi-cloud IT.

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About the author

Kellyann Lanspa

Kellyann Lanspa

Kelly is Principal, Solutions Marketing for BMC Helix Remedyforce. She has extensive experience in all aspects of marketing with an emphasis on product marketing and demand generation. Kelly has marketed a wide variety software products for the datacenter management and agile developer markets.