Workload Automation Blog

How to Make Customers Happy While Saving Millions with Workload Automation

Basil Faruqui
1 minute read
Basil Faruqui

nucleus blog

As companies offer more digital services, billing and scheduling processes can become increasingly complex, requiring more effort than expected to maintain. It doesn’t have to be this way. In fact, a large telecommunications company that moved from a homegrown system to workload automation with BMC created a more positive customer experience, reduced costs for billing processes, and helped IT staff become more productive.

But don’t just take our word for it; details about how this telecommunications company used Control-M to save $2.8 million over three years are available in a recently published case study from Nucleus Research.

Case Study Highlights
Using Control-M, the telecommunications company was able to achieve several key benefits, including:

  • Increased productivity – automation of billing processes dramatically reduced labor costs.
  • Automated truck dispatches to customers at 16 different sites.
  • Increased customer satisfaction by removing process barriers related to billing.

The project team lead at the telecommunication company stated that, “With BMC we can integrate anything. We can do just about anything we are asked to [by our customers].”

Consider how these types of benefits might apply to your organization.

2019 EMA Radar for Workload Automation

In the Radar Report for WLA, EMA determines which vendors have kept pace with fast-changing IT and business requirements. Read the report to learn why Control-M has earned the top spot for the 5th year in a row.
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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Basil Faruqui

Basil Faruqui

Basil joined BMC in 2003 and has worked in several different technical and management roles within Control-M and Remedy product lines. He is currently working as a Principal Solutions Marketing manager for Control-M where his areas of focus include DevOps, big data and cloud. Basil has an MBA in Marketing and a BBA in Management Information Systems from the University of Houston. He has more than 15 years’ experience in technology that spans Software Development, Customer Support, Marketing, Business Planning and Knowledge Management.