IT Operations Blog

Digital Service Analytics: The Key to Unlock IT’s Potential in the Digital Era

Bill Berutti
2 minute read
Bill Berutti

Digital Service Analytics: The Key to Unlock IT's PotentialActionable Insight at the Intersection of Data & the Digital Business

The needs of the digital business fundamentally challenge the boundaries of traditional IT operations management. And the unprecedented role of technology in every aspect of a business’ value chain, creates an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes still play an important role in successful IT operations, but there is now a need for a new level or abstraction of knowledge to make sense of the rapid proliferation of fast-moving operational and business data.

At BMC, we believe IT organizations should harness this exciting opportunity and advance their approach from traditional analytics and reporting to adaptive, real-time digital service analytics. This requires an expanded view – beyond traditional IT operations data – to understand the role of critical services in the context of their business purpose.

Today, we are introducing TrueSight Intelligence, a cloud-based big data analytics platform that collects and analyzes IT, business, and operational data, from virtually any source, enabling fast, data-driven decisions for digital service improvement and innovation. TrueSight Intelligence delivers an actionable path to the data-driven future of IT operations by expanding the range of what IT can and should consider as they improve digital services and innovate at the speed of the digital business.

“Optimizing digital business potential requires new levels of leadership and insight from IT,” said Dennis Drogseth, vice president, Enterprise Management Associates. “Advanced analytics can and must play a critical role in delivering insights enabling IT and business performance to become more proactively and more creatively aligned. BMC TrueSight Intelligence provides an excellent platform for delivering on this promise in terms of both capabilities and time to value.”

TrueSight Intelligence creates a data lake that benefits anyone requiring strategic insight, in the perspective of their role. From detecting usage patterns that can improve user experience to improving the speed and accuracy of resource decisions to advising business partners on aligning performance with peak demand, TrueSight Intelligence slices the right data, at the right time, in the context of the audience to enable them to move fast, with confidence.

Learn more at TrueSight Intelligence and request your invitation to the open beta coming soon.


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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Bill Berutti

Bill Berutti

Bill Berutti is the President, Cloud Management/Data Center Automation and SVP, ESO Group Operations for BMC Software, Inc. Prior to joining BMC, Berutti was a member of the management team at PTC where he was executive vice president of the Service Lifecycle Management (SLM) business unit, the company’s fastest growing business. As general manager of SLM, Berutti doubled the size of the business over two years through both organic and acquired growth. Berutti holds a bachelor of science in business administration from Miami University in Oxford, Ohio, and he is a graduate of Harvard Business School’s Finance for Senior Executives program.