Service Management Blog – BMC Software | Blogs Wed, 21 Apr 2021 13:15:10 +0000 en-US hourly 1 Service Management Blog – BMC Software | Blogs 32 32 Training Courses for ITIL® Certifications Wed, 21 Apr 2021 13:15:10 +0000 In the tech world, keeping abreast of the latest and greatest is a never-ending race. The global IT training market size has been valued at $68 billion in 2020. That number is expected to grow 6.2% over the next few years, as more individuals and organizations invest in skills to remain relevant in the digital […]]]> Begin Your Autonomous Digital Enterprise Journey with Three Steps to Hyperautomation Wed, 21 Apr 2021 09:57:13 +0000 One of the biggest business lessons of 2020 was learning that automation could actually step in to support remote processes and a remote workforce, and that any reluctance to use it was a mistake. This year, more companies are recognizing the benefits of emerging digital technologies such as artificial intelligence (AI) and machine learning (ML) […]]]> BMC Helix: New Ways to Predict and Proactively Resolve IT Issues Faster Wed, 14 Apr 2021 12:52:33 +0000 Remember the good old days when a 404 error was met with a shrug and life went on? If only things were that easy in 2021, where pressure on digital services is constant and failure is costly. That’s why we’ve introduced new artificial intelligence (AI)-driven service management (AISM) and AI-driven IT operations (AIOps) capabilities for […]]]> IT Service and Operations Management: Operational Excellence in a Rapidly Digitizing World Mon, 12 Apr 2021 07:57:12 +0000 The most rewarding aspect of my first 100 days at BMC has been the opportunity to engage directly with customers. They’ve shared their success stories and their challenges, as well as what keeps them up at night. While every organization is different, these are the common trends: Delivery of new products/features is too slow Applications […]]]> Incident Management: The Complete Guide Thu, 25 Mar 2021 00:00:05 +0000 Technology is everywhere, and we depend on it. Whether it be home, work, school, health, or civic needs, technology is involved. That’s why we get so frustrated with any disruption from normal operation. Social media is awash with stories of systems not performing as they should: banking systems, healthcare portals, airline booking, online shopping, even […]]]> What Is Hardware Asset Management? Benefits & Lifecycle of a Critical IT Practice Thu, 18 Mar 2021 14:18:35 +0000 In 1982, Alan Kay famously stated: “People who are really serious about software should make their own hardware”. And in this age of cloud and mobile, where we rarely interact with servers and network equipment, it might be easy to think they are no longer as useful as before. But the hard truth is that […]]]> Improving productivity and the bottom line with BMC Helix solutions Thu, 18 Mar 2021 12:50:38 +0000 How much time do your employees spend figuring out which department takes care of replacing a burned-out light bulb, ordering a new chair, or issuing a visitor parking permit? And once they figure it out, do they spend too much time submitting a request and constantly checking to find out when they will get what […]]]> Total Economic Impact Reveals 361% ROI for Service Desk and Intelligent Automation Benefits Mon, 15 Mar 2021 12:35:19 +0000 As leading businesses continue their evolution to becoming an Autonomous Digital Enterprise, they must learn to be fast, agile, and constantly innovating. By deploying BMC Helix, these companies not only realize the benefits of intelligent automation but also other critical KPIs like improving cost efficiencies, mean time to repair (MTTR), and overall productivity. BMC recently […]]]> What’s A Virtual Agent? Use Cases, Value Add & Design Components Tue, 02 Mar 2021 14:37:52 +0000 Virtual agents are a digital interface for people to interact with information. Virtual agents appear, most commonly, through a chat-based user interface (UI). They are digital replications of a guide at a museum, a librarian, or a help desk agent, for example, and often add personality to the company brand. In terms of usefulness, virtual […]]]> Get Instant Visibility Across Your Environment with Start-Anywhere Application Modeling Thu, 04 Feb 2021 07:56:28 +0000 Today’s enterprise companies need full visibility across their IT service management (ITSM) and IT operations (ITOps) environments to ensure continuous operations of mission-critical business services. By implementing advanced tools that can quickly discover and manage assets across clouds, data centers, hardware, software, and services, they’re better able to prevent disruptions and reduce security and compliance […]]]>