Service Management Blog – BMC Blogs BMC Software Wed, 13 Jan 2021 14:09:19 +0000 en-US hourly 1 Service Management Blog – BMC Blogs 32 32 7 Business-Critical IT Policies & How To Implement Them Wed, 13 Jan 2021 14:09:19 +0000 Organizations know that policies are critical to any mission. How do you handle data? How to do you navigate surprise incidents or emergency changes? How do you secure critical information? Governance is a key element of the service value system—that is, the way you create and deliver value to your customers. The ISO/IEC 38500:2015 standard […]]]> Industry-Leading Functionality, Enterprise-Grade Capabilities Thu, 07 Jan 2021 13:11:52 +0000 Organizations are constantly seeking new opportunities to enhance their service and operations management offering with the modern functionality that aligns with the ever-increasing business requirements. Seamless integration with operations enables service-focused organizations to improve their overall service and delivery capabilities that increase speed, agility and organizational efficiency. Adding automation to address the low-level, repetitive tasks, […]]]> Ensuring High Availability for a Nonprofit Healthcare Organization Mon, 04 Jan 2021 07:35:28 +0000 Healthcare organizations today are embracing digital technologies to improve health outcomes and keep costs in check through highly efficient business operations. Electronic Medical Records (EMR) systems are a great example. These systems enable medical professionals to not only record and track a patient’s medical history, vital statistics, treatments, and progress but also share that data […]]]> Exchange 2020: BMC Helix ITSM Updates and Roadmap: AI ITSM Mon, 14 Dec 2020 08:20:17 +0000 As business evolves, so do our solutions. Get the inside scoop on the latest and upcoming innovations for BMC Helix ITSM, directly from the product leaders.   If you missed the BMC Exchange 2020 keynote you can watch it here.]]> How Enterprise Asset Management Works Tue, 08 Dec 2020 07:43:41 +0000 To determine the value of your organization, you have to start with what you own. Assets are the primary measure of valuing any organization—so you need a comprehensive way to manage them. This calls for enterprise asset management (EAM). IBM defines EAM as an asset lifecycle management approach that supports asset performance from acquisition to […]]]> Exchange 2020: Innovation Through Automation: The Game Changers Wed, 02 Dec 2020 00:00:52 +0000 Innovation means you must constantly look for new ways of doing things. The more you can quickly and flawlessly execute, the better the ROI you’ll earn, which leads to more investment and innovation. Automation is an essential component to all of this. Learn how automation-driven actionability is a true game changer for service and operations […]]]> Intelligent Knowledge-Centered Service: Essential for Modern Enterprise Success Mon, 30 Nov 2020 11:10:22 +0000 As organizations evolve towards being an Autonomous Digital Enterprise, efficient service, especially self-service, is required in order to achieve success.  Employees need to find the right information they need to maximize their productivity.  Deploying virtual assistants has become essential in order to helping the organization meet efficiency and customer satisfaction (CSAT) goals.  However, it is […]]]> BMC Exchange 2020: Build Your Own Chatbot Mon, 23 Nov 2020 13:30:12 +0000 If you’re looking to build an artificial intelligence (AI)-powered chatbot, watch this session from BMC Exchange 2020. Amit Maity, lead technical instructor provides an overview of BMC Helix Chatbot, then teaches you how to set up your own, how to configure live chat, and how the chatbot can integrate with BMC and third-party solutions.   […]]]> What Is Service Desk Consolidation? Fri, 20 Nov 2020 08:16:02 +0000 The global pandemic has brought a significant burden to IT teams who were already under strain from existing challenges, often as a result of digital transformation. An April 2020 survey by Gartner of 229 HR leaders revealed that nearly 50% of organizations reported 81% or more of their employees are working remotely this year. Dealing […]]]> IT Asset Management: 10 Best Practices for Successful ITAM Wed, 11 Nov 2020 00:00:30 +0000 IT asset management (ITAM) is not a project. You do not do it once and expect it to be finished. ITAM is a practice that needs to be nurtured and continually improved if it is to provide your organization with the value that it can—should—deliver. Here’s what I often see: organizations beginning ITAM reactively, in […]]]> 2