Service Management Blog – BMC Software | Blogs Fri, 18 Jun 2021 12:12:56 +0000 en-US hourly 1 Service Management Blog – BMC Software | Blogs 32 32 Top 7 Business Benefits of IT Service Management Fri, 18 Jun 2021 06:00:12 +0000 With IT functions increasingly embedded into daily business operations, organizations already know the necessity of adopting IT service management (ITSM) best practices. Historically, ITSM was all about IT improvement. But today, more than ever, service management drives the entire business. In fact, service management is one of the most critical practices any organization must have. […]]]> Popular IT Service Management (ITSM) Frameworks Mon, 14 Jun 2021 14:00:37 +0000 IT service management (ITSM) refers to all procedures, processes, and policies that help organizations to manage and implement their IT services. With this, ITSM’s goal is to consistently support and improve the delivery of IT services to align with the needs of the enterprise. Organizations frequently adopt a predefined framework of best practices and standard […]]]> ITIL vs DevOps: Can DevOps & ITIL Work Together? Fri, 21 May 2021 16:55:22 +0000 Ever since the dawn of DevOps over 10 years ago, ITIL® has found itself under siege. The core of the entire DevOps philosophy is continuous integration/continuous delivery (CI/CD). But, some critics say, this is at odds with the ITIL framework. So, does that mean that ITIL’s decades of service management experience are no longer relevant? […]]]> Tiger Teams: How To Solve Critical Problems Wed, 19 May 2021 15:42:44 +0000 The concept of a Tiger Team is not new. But it might be just the approach you need in order to solve a problem that is severely detrimental to: Your customers Your ability to deliver services Your company’s reputation and wallet Let’s take a look at how to use tiger teams successfully. (This article is […]]]> Service Mapping: How To Create & Use Service Maps Wed, 19 May 2021 15:31:04 +0000 Effective service management can never materialize if a service provider lacks a complete grasp of all the elements that comprise the service’s functionality and functioning. According to USM, every service consists of a facility and the support provided for the use of the service. To gain control over a service, a smart specification of the […]]]> Introduction To IT Discovery Thu, 13 May 2021 14:12:07 +0000 Today’s IT organizations continue to grapple with the twin challenges of evolving to keep up with changing customer and technology needs while maintaining stability on existing services in the face of disruptions and risks. For this reason, visibility into IT components. including their interconnections and dependencies, has become a key differentiator in successful service management […]]]> Comparing ITIL® vs ISO 20000 for Service Management Thu, 13 May 2021 11:58:32 +0000 For a majority of organizations today, there is little argument about the need to adopt a more valuable approach to service management. And frameworks allow companies to better plan, deliver, and control the IT services that they offer to customers. Many begin this process with ITIL®. ITIL is a globally recognized best practice framework that […]]]> ITIL® Certifications in 2021: A Complete Introduction Wed, 12 May 2021 00:00:22 +0000 ITIL certifications are some of the top paying IT certifications in the industry. Having an ITIL certification could be the first step in landing a job, obtaining a promotion, or advancing your career to the next level, especially if you are considering becoming CTO or CIO. As a framework for IT service management, ITIL can […]]]> How To Reduce Service Desk Costs Fri, 07 May 2021 15:21:28 +0000 Managing IT budgets is a juggling act. Keep the best workers that you have on the job at all times and you will have no problems. But the cost of keeping a group of highly specialized agents is significant. To reduce spending on service desks without leaving an organization unable to service requests of end-users […]]]> Using AI for Successful Service Management of Hypercomplex Environments Fri, 07 May 2021 06:11:19 +0000 Today’s service teams are tasked with supporting increasingly vast—and complex—modern technology that’s broader, faster, and more connected than ever. That’s the takeaway of Enterprise Service Management: Making Hypercomplexity Work, a new IDC InfoBrief that focuses on three areas: Hyperscale—infrastructure that spans cloud providers, datacenters, and the edge. Supporting this new blended infrastructure requires an acceleration […]]]>