“Customers will never love a company until the employees love it first.” – Simon Sinek, best...
Experience
What Is EXTech? The Newest Way to Improve the Employee Experience
Employee engagement is a top priority for today’s business leaders, and for good reason. Research...
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
3 Ways Cognitive Technologies Can Improve Employee Experience
We live in a multi-device, multi-channel world where consumers move effortlessly from laptop to...
How Apotex Uses BMC Helix Digital Workplace to Provide Better...
In this Run and Reinvent podcast, Deb Elliot, manager of service management at Apotex, a Canadian...
Introducing Martha: Leveraging Cognitive Automation to Create an...
GW IT at The George Washington University (GW) is constantly looking for new ways to simplify...
Best practices for enterprise chatbots
Enterprise chatbots can help you deliver the intuitive, seamless, omni-channel experiences today’s...
3 Critical End User Experience Metrics for Application...
The popularity of web-based applications increases every year. And the percentage of companies that...