We live in a multi-device, multi-channel world where consumers move effortlessly from laptop to...
Experience
How Apotex Uses BMC Helix Digital Workplace to Provide Better...
In this Run and Reinvent podcast, Deb Elliot, manager of service management at Apotex, a Canadian...
Introducing Martha: Leveraging Cognitive Automation to Create an...
GW IT at The George Washington University (GW) is constantly looking for new ways to simplify...
Best practices for enterprise chatbots
Enterprise chatbots can help you deliver the intuitive, seamless, omni-channel experiences today’s...
3 Critical End User Experience Metrics for Application...
The popularity of web-based applications increases every year. And the percentage of companies that...
Delight Users and Simplify IT with Enterprise Chatbots
Today’s consumer digital experiences are better than ever—seamless, convenient, and intelligent...
Ask the Expert: The Digital Workplace Starts With The Employee...
Employees now crave the same user experiences at work that they enjoy in their personal lives...
Five Ways to Provide a World Class Service Desk Experience
This blog is the first in our five-part series on “Delivering a World Class Service Desk.” In...