Service Management Blog

Track-It! Reviews and Ratings: The Ultimate Roundup

3 minute read
Stephen Watts

This post is part of a series on BMC product reviews. Be sure to check out the other posts on Control-M Reviews, FootPrints Reviews and Remedy Reviews.

Track-It! is the perfect help desk solution for small to mid-size organizations that includes change management, knowledge management, asset management, and more. Track-It! is the most widely used help desk software in the world.

User reviews, analyst reports, and customer stories are important to consider when evaluating IT solutions. This post is designed to bring together all of that critical information into a single, shareable format.

Try Track-It!: Start your free trial

Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.

Free Trial ›Learn More ›


Capterra Track-It! Reviews
Capterra is one of the most comprehensive business software review sites on the web.

Capterra has 37 reviews with an overall 4 out of 5 star rating, including 4 out 5 stars for Ease of Use and Customer Service.

Source: Capterra 5/9/2017!/BMC Software


Track-It! ratings
TrustRadius is a leading website for business software users to share real-world insights through in-depth reviews and networking.

BMC’s Track-It! has 9 reviews with an average 8.4 out of 10 rating.

The TrustRadius Rating Summary breakdown shows a particularly high mark for Likelihood to Recommend.
track-it! help desk rating summary
Source: TrustRadius 5/8/2017

Spiceworks Community

Track-It! Spiceworks ReviewsSpiceworks has a vibrant community of IT pros, which includes unbiased reviews of popular software.

Spiceworks has 5 reviews of Track-It! with a 4 out of 5 star rating.

Source: Spiceworks 5/8/2017

G2 Crowd

Track-It! Reviews
G2 Crowd is a business technology review site whose mission is to “provide the insights business professionals need to gain confidence in their buying decisions and become more successful in their jobs.”

On G2Crowd, BMC’s Track-It! help desk has 75 reviews with an average 3.6 out of 5 rating.

Source: G2Crowd 1/27/2019


GetApp is a leading “business app discovery platform” focused on software for small and medium-sized businesses.

GetApp has 37 reviews, with a 4.2 out of 5 star overall rating. The reviews are 78% positive, and 94% recommend Track-It! to others.
GetApp Track-IT! Reviews

Source: GetApp 5/8/2017

Track-It! Help Desk Software

Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.
Learn More › Free 30 Day Trial ›

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Stephen Watts

Stephen Watts (Birmingham, AL) contributes to a variety of publications including, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.