Thought Leadership Council

The Thought Leadership Council is composed of individuals who are industry experts in a variety of strategic areas that impact IT organizations and their business customers. They have developed articles and white papers on industry best practices related to Business Service Management, the IT Infrastructure Library® (ITIL®), virtualization, and other topics of interest, and they present this information at industry conferences and seminars.

ITIL Team

Our ITIL experts help IT organizations understand guidance related to ITIL and how to apply this information to achieve business benefits.

Read the latest articles and white papers on industry best practices that have been developed by the ITIL Team

ITIL team members
Anthony Orr Best Practices Director, Educational Services	Gerry Roy Director, Solutions Management for Service Support	Atwell Williams Solutions Architect, Office of the CTO at BMC Software	Frederieke Winkler Prins Manager, Product Management for IT Service Management

Learn more about our other thought leaders and their areas of expertise.

Thought Leadership Council

Thought Leader	Areas of Expertise
Kia Behnia CTO for Change and Configuration Management Solutions	Change and Configuration Management Strategies and Trends Data Center Optimization Configuration Management Database
Stephen Davito Vice President of Consulting Services	IT Service Management Business Process Optimization Organizational Change Management
Jim Grant Senior Vice President of Strategy and Corporate Development	Business Service Management
whurley (William Hurley) Chief Architect of Open Source Strategy	Open Source
John McKenny Vice President of Worldwide Marketing for Mainframe Service Management	Mainframes Reducing Costs and Improving IT Productivity
Bill Miller President of the Mainframe Service Management Business Unit	Mainframes Reducing Costs and Improving IT Productivity
Mike Moser Product Management Director and Program Executive for Mainframe Service Management	Mainframes
Doug Mueller CTO for the Service Management Business Unit	Configuration Management Database Service Desk
Alisa Nessler Vice President, Enterprise Service Management Business Unit Customer Support	Customer Support
Steve O'Connor Vice President, IT transformation	IT Transformation Managing People-Related and Financial IT Resources
Chris Olson Technical Director and CTO for Public Sector Sales	Federal Sector Automation Best Practices Compliance
Chris Rixon Director of Field Marketing for EMEA	Green IT Business Service Management
Mark Settle Chief Information Officer	Business Service Management Virtualization
Ajay Singh Vice President and General Manager of Service Assurance	Operational Efficiency Service Assurance
Vick Vaishnavi Vice President of Worldwide Marketing	Service automation
Herb VanHook Vice President of Business Planning	Issues and Trends in IT Management
Atwell Williams Solutions Architect, Office of the CTO at BMC Software	Business Service Management Metrics and Measurements ITIL

Additional Thought Leadership Council Members