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IT Service Management: On-Premise or On-Demand (SaaS)

How do you make your service desk, change management, and asset management integrated and more efficient while reducing costs? These resources offer guidance on best practices for service management.

White Papers

Articles

ebooks:

Step-by-Step Guide to Building a CMDB ebook

Podcasts and Videos

A practical guide to services and service models, with Atwell Williams (Video)
Part 1: Introduction
Part 2: Identify desired outcomes
Part 3: Define your services
Part 4: Model your service
Part 5: Operate and maintain the service model
Part 6: Continually refine the model
Mobilizing IT, Where it Works, Where it Doesn't — A conversation with Doug Mueller (Podcast)
Using a Service Catalog and Doing Request Management in a Cloud. Why Do This? (Podcast)
Choosing a Saas-based IT Service Management Solution (Podcast)
How the Service Catalog Can Help with Organizational Transformation (Podcast)

Thought Leadership at BMC

Thought Leadership at BMC

Reference Books