IT Service Management: On-Premise or On-Demand (SaaS) How do you make your service desk, change management, and asset management integrated and more efficient while reducing costs? These resources offer guidance on best practices for service management. White Papers You Believe in SaaS First. What's Next? The SMB IT Decision Maker's Guide: How SaaS Can Benefit the IT Help Desk The Seven Laws of Mobile Enterprise Applications Top Ten Business Service Management Principles A Guide to Building Management Metrics for Improving IT Why You Should Take a Holistic Approach to ITIL and Service Support Streamlining Service Request Processes: A Key to Business Success Taking the Service Desk to the Next Level Understanding ITIL® Service Portfolio Management and the Service Catalog – An approach for implementing effective service lifecycle management Can You Really Get ITIL Out of the Box?   Articles BMC Industry Insights: Intelligent Ticketing: The Smart Choice for Proactive IT Service Management BMC Industry Insights: Best Practices for Integrating Service Management Applications for SaaS Delivery BMC Industry Insights: IT Service Management, SaaS, and the Public Cloud: Secure Enough for the Government? BMC Partner Insights: Tackle the Top Five Public Sector IT Objectives with IT Service Management (RightStar) BMC Partner Insights: Strategies for Maximizing Your SaaS Implementation BMC Industry Insights: A SaaS-First Approach to Application Portfolio Management BMC Industry Insights: SaaS, Social Media, and New Metrics to Measure ITSM SaaS Providers BMC Industry Insights: Four Best Practices for Software Asset Management BMC Industry Insights: Reach Beyond ERP Systems for Managing IT Service Costs, Financial Planning, and Budgeting BMC Industry Insights: Transform Your Service Catalog to Transform the Business BMC Industry Insights: How to Choose the Metrics that Demonstrate IT Value BMC Industry Insights: Four Ways that Product Certification Puts You Ahead of the Curve BMC Industry Insights: The Economics of Self-Service BMC Industry Insights: Strategies for Choosing a SaaS-based IT Service Management Solution BMC Industry Insights: Top Considerations for Moving to a SaaS Delivery Model for IT Service Management BMC Industry Insights:Five Benefits of Evaluating Service Management Software for ITIL Compliance BMC Industry Insights: Developing Metrics that Matter   BMC Industry Insight: Mobilizing IT Support to Achieve Speed, Efficiency, and Effectiveness BMC Industry Insight: Get a Holistic Prescription for Service Support ebooks: Step-by-Step Guide to Building a CMDB ebook Podcasts and Videos Mobilizing IT, Where it Works, Where it Doesn't — A conversation with Doug Mueller (Podcast) Using a Service Catalog and Doing Request Management in a Cloud. Why Do This? (Podcast) Choosing a Saas-based IT Service Management Solution (Podcast) How the Service Catalog Can Help with Organizational Transformation (Podcast)   View by Thought Leadership Council Member

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