IT Infrastructure Library (ITIL)

• Top Ten Business Service Management Principles
• Understanding ITIL® Service Portfolio Management and the Service Catalog – An approach for implementing effective service lifecycle management
• Can You Really Get ITIL Out of the Box?
• Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL
• Practical Lessons for Speeding ITIL Adoption: Leveraging Education Services to Achieve Your ITIL and Business Objectives More Quickly

• BMC Industry Insights: The Economics of Self-Service  
• BMC Industry Insights: Guide to Evaluating Service Management Software for ITIL Process Compliance  
• BMC Industry Insights: Taking a Different Perspective -Creating Demand for the Solution You Are Implementing,
• BMC Industry Insights: Seven Ways ITIL Can Help You in an Economic Downturn 
• BMC Industry Insights: Service Desk Consolidation Cuts Costs and Increases Service Quality  
• InfoWorld: Use Metrics to Prove Your IT Project's Worth
• BMC Industry Insights: Developing Metrics that Matter

ebooks:

• Step-by-Step Guide to Building a CMDB ebook

• How the Service Catalog Can Help with Organizational Transformation, with Anthony Orr
• How ITIL Can Help in an Economic Downturn, with Anthony Orr
• Financial Management, a Key Component of ITIL Implementation with Anthony Orr