ITIL® Team Resources

White Papers

• How to Improve Service Quality through Service Desk Consolidation (pdf) new
• ITIL, the CMS, and You (pdf)
• Understanding ITIL® Service Portfolio Management and the Service Catalog – An approach for implementing effective service lifecycle management (pdf)
• Can You Really Get ITIL Out of the Box? (pdf)
• Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL (pdf)
• Measuring Success: A Case Study About Implementing Business Service Management and ITIL at BMC Software (pdf)
• Practical Lessons for Speeding ITIL Adoption: Leveraging Educational Services to Achieve Your ITIL and Business Objectives More Quickly (pdf)

Articles and Books

• INNOVATION Book: Creating Business Value with Information Technology (pdf)
• BMC Industry Insights: Guide to Evaluating Service Management Software for ITIL Process Compliance (pdf) new
• ITSMWatch.com: Making the Business Case for ITIL new
• BMC Industry Insights: Seven Ways ITIL Can Help You in an Economic Downturn (pdf) *new
• BMC Industry Insights: Service Desk Consolidation Cuts Costs and Increases Service Quality (pdf) new
• INNOVATION Book: ITIL: Setting the Stage for Versatility (pdf)
• InfoWorld: Use Metrics to Prove Your IT Project's Worth
• ITSM Watch: Best Practice Insights Focus on: Service Strategy, Service Design, Service Operation, Continual Service Improvement, and Service Transition
• BMC Industry Insights: Step-by-Step Approach for Building and Managing Your CMDB (pdf)
• BMC Industry Insights: Developing Metrics that Matter

Podcasts, Blogs, and BMC TV

• ITIL - Keep the Skies Friendly
• BMC Educational Services- Organizational Transformation with BSM and ITIL
• ITIL V3 and the Three Amigos
• The ITIL Learning Path
• ITIL + COBIT = Success

Learn more about ITIL