Atwell Williams
Solutions Architect, Office of the CTO at BMC Software
Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software, imparts the knowledge of how to implement Business Service Management (BSM) and develop metrics to measure the success of your implementation. He has been responsible for assuring the overall performance, availability, and recoverability of BMC's internal production applications, has led the initial implementation of Business Service Management (BSM) within BMC Software, and is currently responsible for educating customers on ITIL® and how to implement Service Management in their organizations.
Select from the resources below:
ITIL
White Papers
- Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL (pdf)
- A Guide to Building Management Metrics for Improving IT (pdf) New
- Measuring Success: A Case Study About Implementing Business Service Management and ITIL at BMC Software (pdf)
- Practical Lessons for Speeding ITIL Adoption: Leveraging Educational Services to Achieve Your ITIL and Business Objectives More Quickly (pdf)
Articles
- Innovation Book: ITIL: Setting the Stage for Versatility (pdf)
- InfoWorld: Use Metrics to Prove Your IT Project's Worth
- ITSM Watch: ITIL: The Prelude to Flexible Performance
- BMC Industry Insights: Step-by-Step Approach for Building and Managing Your CMDB (pdf)
Podcasts
