Doug Mueller
CTO for the Service Management Business Unit
Doug Mueller, BMC CTO for the Service Management Business Unit, is a co-founder of Remedy® and is involved with product architecture/ development of Action Request System® and applications.
Doug discusses the features that a Configuration Management Database (CMDB) needs and how they contribute to an overall configuration management solution that will allow your IT organization to provide the best service possible.
Select from the resources below:
White Papers
- Why You Should Take a Holistic Approach to ITIL and Service Support (pdf)
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Discovering, Managing, and Supporting Mobile Devices in Your Enterprise (pdf) new
- Streamlining Service Request Processes: A Key to Business Success (pdf)
- Taking the Service Desk to the Next Level (pdf)
Articles
- Innovation Book: Get More Value from Your Service Desk with Service Request Management (pdf)
- BMC Industry ebook version of Mobilizing IT Support to Achieve Speed, Efficiency, and Effectiveness (pdf)
- BMC Industry Insight: Mobilizing IT Support to Achieve Speed, Efficiency, and Effectiveness (pdf)
- Computerworld: Taking the Configuration Management Database to the Next Level: The Federated Data Model
- BMC Industry Insight: Get a Holistic Prescription for Service Support (pdf)
- SupportWorld: Moving Your Service Desk to the Next Level (pdf)
