What's New for December 2008

In December, we will be making another set of changes to the BMC Customer Support web site. The changes coming in December are:

• The left navigation panel will be removed from the Knowledge Base Search page.
• A Logout button will be available in the header navigation bar on the Knowledge Base Search, Submit New Issue, and Issue Management forms. Clicking the button will end your secure session on Support Central, and return you to the BMC Software home page.

Submitting an Issue
The Support ID field will be a drop-down menu, with all your active Support Contract ID’s listed. For customers with multiple ID’s, this will make it easier to submit Issues under non-primary ID’s.

The form will have a "Help" link, which will open a new window explaining the use of each of the fields on the form.

The Alternate Phone and Special Contact Instructions fields will be relocated together near the top of the form.

Managing Issues
The ability to display all your open Defects, RFE’s and CAR’s will be available on the Defects and Enhancements tab. When the list of your Defects, etc. is displayed, clicking the Display Defects and Enhancements button will open a new window with the data in the table displayed in a format that can be printed, or copied and pasted into a spreadsheet. This is similar functionality to that which already exists for Issues.

Double-clicking a item in the Defects and Enhancements list will open the item in a child window (or tab) that will allow you to navigate back to the Issue Management form. Prior to this change, the child window had to be closed before you could return to the Issue Management form.

If you click the Submit New Issue link from the Issue Management page, the Support ID currently displayed in the Support ID field will be passed to the Submit New Issue form - if it is a currently active contract. If the selected ID is not active, A popup will display to remind you that an active Support ID must be used to open a new Issue.