Improvements to the Knowledge Base User Interface

In response to customer and support team requests we have made some improvements to the Knowledge Base Answers page to make finding an answer even easier...

The Answers Page

The changes are:

• The icon in the product hierarchy has changed to a '+' and indicates that there are children below the level shown. When there is no icon shown this indicates that there is no option to drill further down the product hierarchy.This change provides a better indication of the depth of product hierarchy available in the answers. NOTE: The product hierarchy will only display values where associated content exists amongst the answers - this part of the functionality has not changed.
• Active filters are now displayed in the Answers header in a breadcrumb format.This change makes it easier to see what filters are currently being applied to the answers displayed.
• Created and Modified dates have been added for each answer displayed.This makes it easier to distinguish answers based on age.