Additional Support Central Resources

In addition to the Support Central tools covered in the other sections of this guide, there are lots of other ways to get help with your BMC products. Below, you’ll find a collection of links to other useful BMC assets, as well as a run-down of methods you can use to contact the support team directly.

  • Other BMC resources (Numara, SDE, Remedyforce, Communities, etc.)
    • Branded Support Centers - Several BMC product lines have dedicated support centers that service those products exclusively. They are:

      If you need assistance with any of these products, we can serve you better if you reach out through that product’s dedicated support center. To access these branded support centers, click the ‘Additional Support Centers’ link on the Support Central menu, and select your product from the drop down.

    • BMC Communities - BMC Communities is a social communication hub where you can start or join discussions about products with other BMC customers. You can find a user group on the Communities site that relies on the same products you do–and has likely run into some of the same challenges. In addition, you can browse a wealth of useful content in the Communities pages, including blogs, forums, white papers, release notes, and more.

    • BMC Academy - Through BMC Academy, our Education Services team offers a wide range of training resources, both online and off. Head over to the BMC Academy homepage to find the training that’s right for you.

    • Consulting Services - If you’re looking for hands-on help with installing, updating, or configuring your BMC products, then our Global Services team has got you covered. Check out their consulting services offerings and let them help you get the most out of your BMC products.

  • Contact BMC

    While we do our best to design our Support Central resources so you can easily track down the answers to your questions, you can always reach out to our Customer Care team directly, for one-on-one support.

    You have several options for reaching customer support:

    • From the Support Central dashboard, click the ‘Contact Support’ menu link and then select your region from the drop down menu to access contact information for your region.
    • You can also simply email customer_care@bmc.com at any time with your website support query.
  • Provide Feedback
    In an effort to improve customer satisfaction, BMC has implemented an online survey to allow you to provide feedback about your recent experiences with Customer Support. BMC appreciates your feedback and we will use your comments to implement improvements to our products and services.

    Every week an email is sent to all customers that have closed Issues to participate in a survey. The only exception is if the customer has been surveyed in the last 7 days or have requested not to receive a survey. BMC managers review the surveys in an effort to improve the service BMC provides its customers.
  • Speak To A Support Manager
    If you would like to speak to a support manager, please call the Contact Center and ask to speak to the manager responsible for your issue and they will put you in touch with the appropriate person.
  • Customer Care Chat
    The Customer Care team is available to chat with you to assist you with any website queries you may have. These include password reset questions, questions related to your support ID, EPD queries or issues with the website itself. To obtain assistance, click the Support tab which will take you to BMC Support Central. On many of the Support Central pages you’ll see a ‘Need Help’ tab.
    Click this tab at any time to open up a live chat window with a member of the Customer Care team.

    Fill in the required fields and click Request Chat to be connected with a Customer Care Agent.

    If you require any further information regarding the BMC Support Central website, please send an email to customer_care@bmc.com.

    Thank you

    The BMC Customer Care Team