Customer Support Policies
Support Service Levels
BMC Support Customer Impact Definitions
BMC Software Product Support Policy
Subscription Services Support Policy
Customization Policy
Support Policy for Virtualized Platforms
Proactive Notification Customer Notice Types
Third-Party Component Support Policy
Suggesting Ideas for Product Enhancements (Product Ideas)
Customer Support Care Sheet
Customer Advantage Program - Legal
Premier Support Definition
Additional Support Centers
Upgrade Assistance
- The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. Explore AMIGO Program ›