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Maintenance

BMC provides SMP/E-based product maintenance. PTFs are available as periodic Recommended Service Level (RSL) maintenance, in PTF batches that you define, or as individual PTFs. When you install a product, all currently recommended maintenance is applied.

NOTE: As of April 4, 2016, product update tapes (PUTS) have been replaced by RSL. Existing PUT images remain available for two years after the date on which they became available, in accordance with the BMC two-year rolling maintenance policy. For additional information about this change, see the RSL technical bulletin.

Product maintenance is handled by the maintenance component of the Installation System. The maintenance component obtains and processes PTFs by using one of the following methods:

  • BMC Internet Service Retrieval (BMC ISR) (the BMC recommended method)

    Use this method for RSLs (or PUTs), batches of PTFs, or individual PTFs. You can use BMC ISR to schedule maintenance, or use BMC ISR on demand. For detailed information about BMC ISR, see the BMC ISR section of the Installation System Reference Manual.

  • BMC Software Electronic Software Distribution (ESD) or physical media

    Use this method for PUTs. You can order physical media by contacting your local support center or by sending an e-mail to customer_support@bmc.com. For detailed information about using ESD for maintenance, see the SMP/E maintenance section of the Installation System Reference Manual.

  • eFix PTF Distribution Services (eFix)

    Use this method for individual PTFs. For detailed information about eFix, see the online Help on the eFix web page.

BMC supports Enhanced HOLDDATA, which is a single source of ERROR-type ++HOLDs. The BMC implementation of Enhanced HOLDDATA uses the same published format as the IBM Enhanced HOLDDATA. For more information, see: