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Customer Invoice Frequently Asked Questions

  • How do I cancel maintenance on some of the product my company currently has with BMC Software?

    BMC’s standard cancellation policy is: Customer may acquire BMC support services (“Support”) on an Order. Once Support is acquired for a Product, Customer is automatically enrolled in Support on an annual basis for all Licensed Capacity of that Product, unless either party terminates Support on all Licensed Capacity of a Product upon at least 30 days written notice prior to the next Support anniversary date. The annual fee for Support is based on BMC’s then-current Support price list. BMC may change its Support terms, to be effective upon Customer’s support anniversary date. BMC reserves the right to discontinue Support for a Product where BMC generally discontinues such services to all licensees of that Product. If Customer terminates Support and then re-enrolls in Support, BMC may charge Customer a reinstatement fee.

    Please complete the Maintenance Cancellation Request Form.

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›