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BMC Advantage Program Definition

Last updated August 15, 2018

Customer Success Executive: Serves as a single point of contact to govern and drive your business objectives through the BMC post-sales lifecycle, shared on average among three customer accounts.

Executive sponsor: A BMC executive who partners with your principal executive sponsor to drive overall success.

Tailored customer success plan: Jointly defined action plan to align us on desired business objectives and associated activities.

Value metrics and measurement: Joint process to measure and communicate value that aligns with your business objectives.

Business reviews: Four onsite quarterly business reviews (QBRs) plus four additional onsite checkpoints per year to maintain alignment with BMC on your progress toward desired business objectives and ROI.

Governance model: Ongoing governance over the execution of the mutually agreed customer success plan.

Preferred access to BMC resources: Priority access to BMC resources (e.g., R&D, solution architects, product management) to assist with achieving your desired business objectives.

Solution adoption tracking: Review of solution adoption and maturity, with recommendations for improvement.

Industry experience and best practices: Proactive recommendations for adoption and utilization of BMC products, based on BMC’s industry experience and best practices.

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›