BMC Premier Support Services

Our highest level of Support delivers premium, proactive service

Shift your focus from reactive support maintenance to proactive BSM with the help of expert support resources who are assigned to your account and know your environment — providing greater interaction, account-focused support.

BMC Premier Support includes: 

• BMC Premier Support Account Manager who will make up to 4 site visits annually
• BMC Premier Support Engineer
• 1 clock-hour response for Severity-1 issues
• 24x7 Web support tools (knowledge search, patch download, etc.)
• Proactive situational analysis and weekly support case reviews
• Representation for future product enhancements

With BMC Premier Support, you will:

• Achieve predictable results that map to both business and technical priorities
• Improve the operational performance (cost, quality, speed) of business services
• Reduce project and program risks through a proactive support approach
• Lower your total cost of ownership
• Benefit from a single point of contact into BMC 

Resources

Collateral

• BMC Premier Advanced Support Datasheet (pdf)
• BMC Premier Support for Cloud Consulting Service (pdf)
• BMC Global Services Overview (pdf)
• BMC Software Customer Support (pdf)

Articles

• Customer Support: One Size Does Not Fit All (pdf)
• Customer Support: An Investment in Business Success (pdf)