Annual Support Offerings

At BMC Software, we understand it's not just about technology. It's about how technology can activate your business. That's why BMC Software Customer Support is a sound part of your technology decision. With BMC Software Customer Support, you can rely on our support experts from around the world to deliver high quality, dependable service to help you meet your BMC technology needs.

Our support offerings are streamlined to make it easier for you to choose the appropriate support offerings for your business needs, and our maintenance provides you with access to the most current releases and versions of your product including any fixes, patches or workarounds for our products.

Each of BMC's support offerings includes the following, if and when available:

• For the most current releases and version of the Product, BMC provides bug fixes, patches or workarounds in order to cause the Product to operate in substantial conformity with its then-current operating documentation, and
• BMC provides new releases or versions, to the extent they are furnished to all other enrolled Support customers without additional charge.
• BMC provides Support via Web, Email and Phone.

BMC Standard Support

BMC Standard Support allows you to contact us however is best for you. With BMC Standard Support, you have access to an extensive set of web-based self-service support tools and a set of highly-experienced BMC Customer Support technicians through telephone and e-mail, so you can get fast answers to your questions. Three levels of service are available: Basic, Fast-Track, and Continuous. The levels permit you to choose the availability and response times that best suit your needs.

BMC Premier Support

BMC Premier Support is a higher level of support available to our customers whose business depends on BMC solutions. BMC Premier Support provides you with assigned representatives who will work with you and your support team to focus on your business needs. These assigned resources visit your site, get to know your staff and understand your IT operations and business. They will work with you to review issues and changes in your environment to provide a proactive and personalized service ensuring you achieve the maximum value from your BMC solutions.