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Issue and Defect Management

Secure Icon = available to supported customers only

Submit New Issue Secure Icon
Open a ticket for your issue.

View/Update Issues Secure Icon
Find information on or track the progress of existing issues and defects created by you.

View Pending Items Secure Icon
Retrieve your list of Issues and updates which have not yet been submitted.

Review Chat Transcripts Secure Icon
Find and review transcripts of your past chat sessions with BMC.

 

Open your issue using Email
Follow these instructions for a simplified way to submit your issues via Email.

Product Defects Secure Icon
View all known Remedy and BMC Configuration
Automation product defects and RFEs
(items with identifiers beginning with "SW").
Items with identifiers beginning with "QM" may be found with their related Issues on the View/Update Issues Secure Iconpage.

 

 
Additional Support Centers
 

 
Additional Resources