Issue and Defect Management

Submit New Issue 
Open a ticket for your issue.

View/Update Issues 
Find information on or track the progress of existing issues and defects created by you.

View Pending Items 
Retrieve your list of Issues and updates which have not yet been submitted.

Open your issue using Email
Follow these instructions for a simplified way to submit your issues via Email.

Product Defects 
View all known Remedy and BMC Configuration
Automation product defects and RFEs
(items with identifiers beginning with "SW").
Items with identifiers beginning with "QM" may be found with their related Issues on the
View/Update Issues page.