BMC Support Central

Support Central Services Unavailable November 21/22, 2014
Due to site maintenance activities, several services of BMC Support Central will be unavailable from 9:30PM CT Saturday, November 21, 2014, until approximately 3:00AM CT on Saturday, November 22, 2014. The affected services include EPD, new customer registrations, and the Product A-Z List.

Single Sign-On Upgraded
To better serve our customers using multiple applications, we upgraded our SSO system for Support Central.  Your existing username (your email address) and password does not change as a result of this upgrade. If you encounter issues, clear the browser cache, exit and re-launch the browser, and attempt to login again. Click here for more information.

The BMC AMIGO Program is available to help customers plan upgrades for many BMC products. Click here for more information

FootPrints and Track-It! Customers
Please click here for FootPrints and Track-It! support
. This link is also available in the "Additional Support Centers" area at the right side of this page.

NOTE: The FootPrints and Track-It! Issue Management, Knowledge Base, and Licensing services will be unavailable on Novemeber 14, 2014 from 9:00PM ET until 3:00AM ET due to planned maintenance.

Please use "Compatibility Mode" in Internet Explorer versions 9 and 10 when accessing BMC Support Central. Click here for instructions on enabling Compatibility Mode, and to view our current browser support policy.



Search the Knowledge Base
Example: Is Red Hat Enterprise 5.4 supported by the 3.7.40 Patrol Agent? More Search Tips

Issue Management
Submit New Issue Requires LoginView/Update Issues Requires LoginView Pending Items Requires Login,  and view Email Submission Instructions. You can also review transcripts from your past chat sessionsRequires Login.

Product Documentation
Access online and offline documentation for all BMC products from, including documentation on the Supported Product A-Z List.

Click here to access the Parameter Reference Database.

Product Support Status
Find your products current support status and support lifecycle dates in the Supported Product A-Z List.

Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.

Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.

Support Offerings
Get more information on Standard and Premier support offerings.

Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.

Support Contact Information
Find BMC Contact Information for your location.

My Support Profile
Find login assistance, view My Account Team Requires Login, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.

Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides. 


Requires Login = available to registered customers only. Register now to access these features.

Additional Support Centers



  • support ID questions?
  • password reset?
  • profile problem?