The All-New Support Central

BMC Support Central

The New Support Central Goes Live!!
We have listened to you, and your feedback has told us that you are excited about our new Support Central. Because your feedback has been so positive, we will be replacing the current page with the new one at midnight on Thursday, May 28th. You can read about the changes here, or. explore the new page before is goes live.

BMC Solutions Exploit IBM’s New z13 Mainframes
We are very excited to announce that our mainframe solutions are releasing exploitation for new z13 capabilities. Please click here for more details.

Search the Knowledge Base
Example: Is Red Hat Enterprise 5.4 supported by the 3.7.40 Patrol Agent? More Search Tips

Issue Management
Submit New Issue Requires LoginView/Update Issues Requires LoginView Pending Items Requires Login,  and view Email Submission Instructions. You can also review transcripts from your past chat sessionsRequires Login.

Product Documentation
Access online and offline documentation for all BMC products from, including documentation on the Supported Product A-Z List.

Click here to access the Parameter Reference Database.

Product Support Status
Find your products current support status and support lifecycle dates in the Supported Product A-Z List.

Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.

Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.

Support Offerings
Get more information on Standard and Premier support offerings.

Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.

Support Contact Information
Find BMC Contact Information for your location.

My Support Profile
Find login assistance, view My Account Team Requires Login, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.

Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides. 


Requires Login = available to registered customers only. Register now to access these features.


Global Contact Center Chat

  • support ID questions?
  • password reset?
  • profile problem?

Additional Support Centers