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BMC Support Central

Knowledge Base Maintenance
Due to planned maintenance, the BMC Knowledge Base will be unavailable from 10:00PM CT Friday, April 18, 2014 until approximately 4:00AM Saturday, April 19, 2014.


OpenSSL Heartbleed Security Bug -- CVE-2014-0160
BMC's Application Security team is investigating the impact of the OpenSSL CVE-2014-0160 vulnerability on the security posture of BMC products and services and will provide additional information, guidance, and recommendations on action(s) to be taken once our investigation is complete. Until we have provided this guidance we recommend that you expand on your perimeter security mechanisms. Click here for the latest updates.


FootPrints and Track-It! Customers
Please click here for FootPrints and Track-It! support
. This link is also available in the "Additional Support Centers" area at the right side of this page.


EPOS Malware
Click here for information related to the McAfee blog post about the recent EPOS Malware incident.


INTERNET EXPLORER USERS
Please use "Compatibility Mode" in Internet Explorer versions 9 and 10 when accessing BMC Support Central. Click here for instructions on enabling Compatibility Mode, and to view our current browser support policy.

Search the Knowledge Base
Example: Is Red Hat Enterprise 5.4 supported by the 3.7.40 Patrol Agent? More Search Tips

Issue Management
Submit New Issue Requires LoginView/Update Issues Requires LoginView Pending Items Requires Login,  and view Email Submission Instructions. You can also review transcripts from your past chat sessionsRequires Login.

Product Documentation
Find your products in the Supported Product A-Z List Requires Login to locate technical documentation. View Parameter Information for BMC Performance Manager products.

Product Support Status
Find your products in the Supported Product A-Z List Requires Login to view their current support status and support lifecycle dates.

Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.

Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.

Support Offerings
Get more information on Standard and Premier support offerings.

Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.

Support Contact Information
Find BMC Contact Information for your location.

My Support Profile
Find login assistance, view My Account Team Requires Login, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.

Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides. 

Requires Login = available to registered customers only. Register now to access these features.

 
Additional Support Centers
 

 
 
 

 

  • support ID questions?
  • password reset?
  • profile problem?